<aside> <img src="/icons/list_gray.svg" alt="/icons/list_gray.svg" width="40px" /> Table of Contents

• Super Admin
• Loan Officer
• Loan Officer Assistant
• Branch Manager
• Borrower Journey
• Partner Journey
• Processing Manager

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The Messages feature within MLOFLO serves as a communication tool facilitating interaction between Loan Officers or Super Admins and existing users.

1. Initiating Conversations:

• Users can initiate conversations by entering the recipient's name or phone number into the designated search tab.
• To commence a new conversation, users can input the recipient's phone number by selecting the "New" option situated at the top right corner of the Messages page.

1. Message Management:

• Users possess the capability to filter messages based on their read or unread status for efficient message organization.
• Additionally, users can respond to messages directly from the interface, utilizing the options conveniently provided just below the search tab.

1. Settings Customization:

• The Settings button offers users the functionality to archive chats for future reference and to toggle the visibility of calls according to their preferences.