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<aside> <img src="/icons/list_gray.svg" alt="/icons/list_gray.svg" width="40px" /> Table of Contents

• Super Admin
• Loan Officer
• Loan Officer Assistant
• Branch Manager
• Borrower Journey
• Partner Journey
• Processing Manager

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The Messages feature in MLOFLO allows Super Admins to communicate directly with existing users. The following steps outline how to access and effectively utilize this feature:

1. Accessing the Messages Feature:
   • Navigate to the Messages section within the MLOFLO platform from the sidebar menu.
2. Initiating a New Conversation:
   • To begin a new conversation, select the "New" option located in the upper-right corner of the Messages page.
   • Enter the recipient’s phone number in the designated field.
3. Searching for Recipients:
   • Alternatively, you can search for a recipient by entering their name or phone number in the search tab provided.
4. Composing a Message:
   • After selecting the recipient, proceed to the message composition area.
   • Type the desired message text and optionally utilize the following additional features:
     • Attach Files: Upload and send documents, images, or other files.
     • Search GIFs: Find and insert relevant GIFs to include in the message.
     • Record Videos: Create and attach a video recording.
5. Sending or Scheduling the Message:
   • You have two options for sending:
     • Send Immediately: Click the "Send" button to deliver the message right away.
     • Schedule the Message:
       1. Select the "Schedule Send" option.
       2. Use the calendar popup to choose the desired date and time for sending.
       3. Confirm the schedule settings.
6. Calculating Message Costs:
   • After composing or scheduling the message, use the "Calculate Price" feature to estimate the cost of sending.
7. AI-Powered Message Editing:
   • Utilize the AI rewriting functionality to refine or modify the content before sending, ensuring the message meets your communication needs.

• After adding a contact via entering the phone number, the super admin can initiate chat by selecting the particular contact and send files and attach files( Search GIFs, Record Video, Upload Files)
• The super admin can also pin , archive or delete a chat via messages.

• Super Admins possess the capability to filter messages based on their read or unread status for efficient message organization.

• Additionally, Super Admins can respond to messages directly from the interface, utilizing the options conveniently provided just below the search tab.

  

• The Settings button offers Super Admins the functionality to archive chats for future reference and to toggle the visibility of calls according to their preferences.